Lead CSR & Teller — Elevate Customer Banking Experience

Fifth Third; Kansas; On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in Harvey, Illinois is seeking a Lead CSR/Teller to deliver premier customer service and manage daily transactions in a fast-paced branch.

You will refer customers to business partners for banking products, balance cash records, and train junior CSRs while upholding bank policies and a high standard of confidentiality. This on-site role demands reliability and strong teamwork to support customer satisfaction and branch performance.

Qualifications

• High school diploma/GED.
• At least 3 years CSR experience in retail banking.
• Strong math skills and professional written and verbal communication.
• Ability to train and guide junior CSRs as needed.

Responsibilities

• Provide premier customer service for daily transactions and inquiries.
• Refer customers to business partners for banking products and services.
• Maintain accurate balancing records and follow bank policies.
• Lead CSR activities and support team as needed.

Skills

Customer service

Cash handling

Retail banking policies

Leadership

Education

High school diploma/GED

Job description

Fifth Third Bank in Harvey, Illinois is seeking a Lead CSR/Teller to deliver premier customer service and manage daily transactions in a fast-paced branch.

You will refer customers to business partners for banking products, balance cash records, and train junior CSRs while upholding bank policies and a high standard of confidentiality. This on-site role demands reliability and strong teamwork to support customer satisfaction and branch performance.