Lead CSR & Teller: Customer Experience Leader

Fifth Third Bank; Olympia Fields (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in Olympia Fields, IL seeks a Lead CSR/Teller for a full-time role. You will provide premier customer service, manage daily transactions, and coordinate with business partners to cross-sell bank products.

You will supervise CSR activities and support management in upholding policies and ethical standards. Strong communication, 3+ years CSR experience, and the ability to handle confidential information are essential, along with flexibility in scheduling and a solid understanding

Qualifications

• High school diploma or GED required.
• Minimum of 3 years CSR experience.
• Ability to interact confidently with the public.
• Strong math skills and accuracy in transactions.

Responsibilities

• Provide premier customer service and resolve inquiries.
• Refer customers to business partners for products and services.
• Lead CSR/Teller activities and assist management as needed.
• Maintain confidentiality and adhere to policies and ethics.

Skills

Customer service

Communication

Teamwork

Education

High school diploma/GED

CSR experience 3+ years

Job description

Fifth Third Bank in Olympia Fields, IL seeks a Lead CSR/Teller for a full-time role. You will provide premier customer service, manage daily transactions, and coordinate with business partners to cross-sell bank products.

You will supervise CSR activities and support management in upholding policies and ethical standards. Strong communication, 3+ years CSR experience, and the ability to handle confidential information are essential, along with flexibility in scheduling and a solid understanding