Senior CSR & Teller Lead – Customer Experience

Fifth Third; Fairfax (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank is seeking a Lead CSR/Teller in Fairfax to deliver exceptional customer service and actively deepen customer relationships. You will refer clients to bankers and partners for consultative conversations and help manage daily operations with the team.

The role emphasizes risk awareness, policy adherence, and upholding Fifth Third's values while supporting a seamless customer experience.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication.
• Experience in retail banking or customer service is a plus.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to Bankers and business partners for consultative discussions.
• Collaborate with Financial Center Manager on monthly tasks and daily operations.
• Maintain confidential customer information and follow policy guidelines.
• Assist in training newly hired CSRs and referrals.

Skills

Customer service

Communication skills

Cash handling

Teamwork

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Lead CSR/Teller in Fairfax to deliver exceptional customer service and actively deepen customer relationships. You will refer clients to bankers and partners for consultative conversations and help manage daily operations with the team.

The role emphasizes risk awareness, policy adherence, and upholding Fifth Third's values while supporting a seamless customer experience.