Lead CSR & Teller – Customer Experience Leader

Fifth Third; Columbus (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Fifth Third Bank in Columbus, OH is seeking a Lead CSR/Teller for Clintonville. The role focuses on delivering top-notch customer service, handling cash reliably, and collaborating with managers to run daily operations and referrals.

The position emphasizes leadership, adherence to bank policies, and flexibility in scheduling to support a busy retail banking center in the Clintonville area.

Qualifications

• High school diploma or GED required.
• Role involves extensive cash handling.
• In-depth knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Ability to take initiative and exercise sound judgment.

Responsibilities

• Deliver excellent customer service in all interactions and refer customers to appropriate partners.
• Collaborate with the Financial Center Manager to ensure daily operations and cash handling accuracy.
• Assist in training new CSR staff and support team members.
• Identify customer needs and refer to bankers or partners for consultative solutions.
• Maintain confidentiality and uphold company policies and ethics.

Skills

Cash handling

Customer service

Retail banking

Education

High school diploma or GED

Job description

Fifth Third Bank in Columbus, OH is seeking a Lead CSR/Teller for Clintonville. The role focuses on delivering top-notch customer service, handling cash reliably, and collaborating with managers to run daily operations and referrals.

The position emphasizes leadership, adherence to bank policies, and flexibility in scheduling to support a busy retail banking center in the Clintonville area.