Lead CSR & Teller — Solon, OH

Fifth Third Bank; Solon (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

Fifth Third Bank in Solon, Ohio is seeking a Lead CSR/Teller to provide exceptional customer service, process daily transactions, and ensure accuracy and compliance. You will lead CSR activities, train new staff, and collaborate with the branch team to meet service and sales goals.

Responsibilities include greeting customers by name, resolving inquiries, referring clients to banking partners, and maintaining confidentiality while upholding bank policies.

Qualifications

• Minimum of a high school diploma or GED.
• Typically 3 years of CSR or teller experience.
• Strong math, communication, and multitasking abilities.
• Ability to maintain confidentiality and ethical conduct.
• Leadership potential and ability to train others as needed.

Responsibilities

• Provide premier customer service and resolve inquiries daily.
• Greet customers, maintain rapport, and handle transactions.
• Refer customers to business partners for banking products.
• Lead CSR/Teller operations and delegate tasks.
• Maintain policy compliance and protect customer confidentiality.
• Help achieve sales referrals and cross-selling goals.

Skills

Customer service

Communication

Team leadership

Math skills

Policy adherence

Education

High school diploma/GED

Tools

Cash handling

Job description

Fifth Third Bank in Solon, Ohio is seeking a Lead CSR/Teller to provide exceptional customer service, process daily transactions, and ensure accuracy and compliance. You will lead CSR activities, train new staff, and collaborate with the branch team to meet service and sales goals.

Responsibilities include greeting customers by name, resolving inquiries, referring clients to banking partners, and maintaining confidentiality while upholding bank policies.