Lead CSR/Teller — Customer Experience Leader

Fifth Third Bank; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Fifth Third Bank in Charlotte, NC is seeking a Lead CSR/Teller to provide exceptional customer service and support daily banking operations. You will supervise CSR activities, train new staff, and ensure accurate cash handling in a busy retail environment.

You will work with the Financial Center Manager to maintain policy compliance, refer customers to bankers for specialized discussions, and uphold the bank's values while delivering a positive experience to clients across the community.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience required.
• In-depth knowledge of retail policies and procedures.
• Ability to interact confidently with the public.

Responsibilities

• Deepen customer relationships by listening to needs and guiding to solutions.
• Provide follow-up to customer questions and resolve issues.
• Maintain confidentiality of customer information.
• Refer customers to Bankers and business partners for consultative conversations.
• Assist in training newly hired Customer Service Representatives.
• Collaborate with Financial Center Manager on monthly cash counts.
• Gather and report monthly FCA requests.
• Maintain knowledge of bank policies and procedures.

Skills

Cash handling

Customer interaction

Retail policies knowledge

Leadership

Problem solving

Scheduling flexibility

Education

High school diploma or GED

Job description

Fifth Third Bank in Charlotte, NC is seeking a Lead CSR/Teller to provide exceptional customer service and support daily banking operations. You will supervise CSR activities, train new staff, and ensure accurate cash handling in a busy retail environment.

You will work with the Financial Center Manager to maintain policy compliance, refer customers to bankers for specialized discussions, and uphold the bank's values while delivering a positive experience to clients across the community.