Lead CSR & Teller: Elevate Customer Experience

Fifth Third Bank, N.A.

Chicago (IL)

On-site

USD 44,000 - 68,000

Full time

14 days+

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Job summary

Fifth Third Bank, National Association is seeking a Lead CSR / Teller in Chicago, IL. The role focuses on delivering outstanding customer service, guiding customers to appropriate bankers, and maintaining risk-aware operations within a busy financial center.

Responsibilities include supporting the Financial Center Manager, handling cash with accuracy, and assisting in training new CSR staff. The position emphasizes ethical conduct, confidentiality, and responsive customer communication in a

Qualifications

High school diploma or GED required.
Extensive cash handling experience.
In-depth knowledge of retail policies and procedures.
Ability to interact confidently with the public.
Ability to take initiative and apply sound judgment in decision-making.

Responsibilities

Provide excellent customer service and refer customers to Bankers for consultative conversations.
Collaborate with Financial Center Manager to ensure monthly cash counts and FCA requests are completed.
Perform daily office responsibilities with CSR and Bankers to maintain efficient operations.
Maintain balancing records and correct outages while following policy.
Assist in training newly hired Customer Service Representatives.