Lead CSR & Teller: Customer Experience Leader

Fifth Third Bank, N.A.; Harvey (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank, National Association in Harvey, IL, is seeking a Lead CSR/Teller for full-time employment. You will provide exceptional customer care, manage daily transactions, and guide customers to the right banking solutions.

Leadership responsibilities include supervising CSR activity and ensuring service quality across the branch. The role emphasizes risk awareness, confidentiality, and adherence to bank policies.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years CSR experience preferred.
• Ability to perform complex customer interactions and resolve issues.

Responsibilities

• Provide premier customer service for daily transactions and inquiries.
• Refer customers to appropriate partners for products and services.
• Lead and train CSRs, monitor operations, and ensure compliance with policies.
• Maintain confidentiality and balance records; handle disclosures per code of conduct.
• Meet or exceed sales referrals and stay updated on bank products and procedures.

Skills

CSR experience

Customer service

Team leadership

Math skills

Effective communication

Education

High school diploma/GED

Job description

Fifth Third Bank, National Association in Harvey, IL, is seeking a Lead CSR/Teller for full-time employment. You will provide exceptional customer care, manage daily transactions, and guide customers to the right banking solutions.

Leadership responsibilities include supervising CSR activity and ensuring service quality across the branch. The role emphasizes risk awareness, confidentiality, and adherence to bank policies.