Lead CSR/Teller - Customer Experience Leader

Fifth Third Bank; Portage (MI); In loco; USD 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

Fifth Third Bank in Portage, MI is seeking a Lead CSR/Teller to join our team. This full-time role supports customer service excellence, balances cash procedures, and collaborates with the Financial Center Manager to ensure smooth daily operations.

You will engage customers, identify needs, refer to bankers and partners, train new staff, and uphold policies and ethics in a fast-paced retail banking environment.

Competenze

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact confidently with the public and follow dress code.

Mansioni

• Deepen relationships and guide customers to meet financial needs.
• Refer customers to Bankers and partners for consultative conversations.
• Perform daily office tasks and support the Financial Center Manager.
• Maintain accurate balancing records and remedy outages per policy.
• Provide training to new Customer Service Representatives.

Conoscenze

Cash handling

Customer service

Leadership

Problem solving

Communication

Formazione

High school diploma/GED

Descrizione del lavoro

Fifth Third Bank in Portage, MI is seeking a Lead CSR/Teller to join our team. This full-time role supports customer service excellence, balances cash procedures, and collaborates with the Financial Center Manager to ensure smooth daily operations.

You will engage customers, identify needs, refer to bankers and partners, train new staff, and uphold policies and ethics in a fast-paced retail banking environment.