Lead CSR & Teller | Customer Experience Champion

Fifth Third; United States; In loco; USD 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

Fifth Third Bank in Portage, MI seeks a Lead CSR/Teller to deliver exceptional customer service, manage cash handling, and support daily office operations. You will collaborate with the Financial Center Manager, coach team members, and refer customers to bankers for tailored financial solutions.

Qualifications include a high school diploma, strong communication, and the ability to work with the public. The role emphasizes integrity, risk awareness, and a flexible schedule within a full-time

Competenze

• High school diploma/GED.
• Work involves extensive cash handling.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably with the public and adhere to dress code.
• Take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Act as a leader and resource for customers and the platform team.
• Demonstrate Fifth Third’s core values: one bank, accountability, respect & inclusion, integrity.
• Scheduling flexibility.

Mansioni

• Deepen relationships with customers and guide them to meet financial needs.
• Refer customers to Bankers and partners for consultative conversations.
• Collaborate with Financial Center Manager on monthly cash counts and FCA requests.
• Perform daily office duties with CSR and Bankers to keep operations efficient.
• Maintain balancing records in line with policy and correct outages.
• Keep up to date on bank policies and procedures.
• Assist in training newly hired Customer Service Representatives.
• Handle referrals and track them using appropriate tools.
• Perform other duties as assigned.

Conoscenze

Cash handling

Customer service

Leadership

Communication

Interpersonal skills

Problem solving

Flexibility

Formazione

High school diploma/GED

Descrizione del lavoro

Fifth Third Bank in Portage, MI seeks a Lead CSR/Teller to deliver exceptional customer service, manage cash handling, and support daily office operations. You will collaborate with the Financial Center Manager, coach team members, and refer customers to bankers for tailored financial solutions.

Qualifications include a high school diploma, strong communication, and the ability to work with the public. The role emphasizes integrity, risk awareness, and a flexible schedule within a full-time