Senior CSR & Teller Lead - Elevate Customer Experience

Fifth Third; Portage (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Lead CSR/Teller - Westnedge (Portage, MI) at Fifth Third Bank is a full-time role focused on delivering exceptional customer service, handling transactions, and supporting daily branch operations. You will deepen customer relationships, assess needs, and refer clients to bankers for consultative conversations.

The position requires knowledge of retail policies, strong cash handling, and independent judgment.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience required.
• In-depth knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Ability to take initiative and demonstrate sound judgment.
• Act as a leader and a resource for both customers and platform team.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to appropriate business partner for a consultative conversation.
• Perform daily office responsibilities to maintain efficient operation.
• Collaborate with Financial Center Manager for cash counts and FCA requests.
• Assist in training newly hired Customer Service Representatives.
• Maintain a balancing record in line with policy and resolve outages.

Skills

Cash handling

Retail policies knowledge

Interpersonal communication

Leadership

Problem solving

Education

High school diploma/GED

Job description

Lead CSR/Teller - Westnedge (Portage, MI) at Fifth Third Bank is a full-time role focused on delivering exceptional customer service, handling transactions, and supporting daily branch operations. You will deepen customer relationships, assess needs, and refer clients to bankers for consultative conversations.

The position requires knowledge of retail policies, strong cash handling, and independent judgment.