Lead CSR/Teller - Customer Experience Champion

Fifth Third Bank; Valparaiso (IN); In loco; USD 35.000 - 48.000; Tempo pieno

Descrizione del lavoro

Fifth Third Bank in Valparaiso, Indiana is seeking a Lead CSR/Teller to deliver premier customer service, process daily transactions, and support the branch team with training and leadership.

This role emphasizes customer care, policy compliance, risk awareness, and referring clients to banking partners for solutions. The bank's Total Rewards feature comprehensive benefits and a collaborative, inclusive workplace.

Competenze

• High school diploma or GED required.
• Minimum 3 years CSR experience in retail banking preferred.
• Strong customer service and communication skills.
• Ability to follow policies and procedures and handle confidential information.
• Flexibility in scheduling.

Mansioni

• Provide excellent customer care for daily transactions.
• Refer customers to appropriate partners for products and services.
• Handle cash withdrawal and check processing.
• Maintain accuracy and confidentiality.
• Lead CSR activities and train new staff when needed.

Conoscenze

Customer service

Communication

Teamwork

Problem solving

Mathematical calculations

Formazione

High school diploma/GED

Descrizione del lavoro

Fifth Third Bank in Valparaiso, Indiana is seeking a Lead CSR/Teller to deliver premier customer service, process daily transactions, and support the branch team with training and leadership.

This role emphasizes customer care, policy compliance, risk awareness, and referring clients to banking partners for solutions. The bank's Total Rewards feature comprehensive benefits and a collaborative, inclusive workplace.