Lead CSR & Teller – Customer Experience Leader

Fifth Third; Minnesota; On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in Itasca, IL is seeking a Lead CSR/Teller to deliver exceptional customer service and manage daily office tasks with cash handling responsibilities. You will partner with the Financial Center Manager to ensure accurate cash counts and monthly FCA requests, while guiding junior staff and maintaining strict policy adherence.

The role requires strong communication, integrity, and the ability to refer customers to bankers for consultative conversations.

Qualifications

• Experience handling cash and balancing records.
• Strong customer service and communication skills.
• Ability to follow policies, procedures and code of ethics.
• Ability to take initiative and solve problems in a banking environment.

Responsibilities

• Provide excellent customer service in all interactions and refer customers as needed.
• Collaborate with Financial Center Manager to ensure monthly cash counts are completed.
• Maintain accurate balancing records and report issues.
• Refer customers to bankers and business partners for consultative conversations.
• Support training of new Customer Service Representatives.

Skills

Cash handling

Customer service

Public interaction

Sound judgment

Leadership

Referral to bankers

Education

High school diploma/GED

Job description

Fifth Third Bank in Itasca, IL is seeking a Lead CSR/Teller to deliver exceptional customer service and manage daily office tasks with cash handling responsibilities. You will partner with the Financial Center Manager to ensure accurate cash counts and monthly FCA requests, while guiding junior staff and maintaining strict policy adherence.

The role requires strong communication, integrity, and the ability to refer customers to bankers for consultative conversations.