Lead CSR & Teller – Customer Experience Leader

Fifth Third; Bridgetown, Mack (OH, CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Lead CSR/ Teller- Mack, OH (Mack Bridgetown) is a full-time role at Fifth Third located in Cincinnati, OH. You will provide exceptional customer service, balance cash accurately, guide customers to appropriate partners, and support daily office operations with the banking team.

The position requires strong communication, initiative, and adherence to bank policies. You will collaborate with the Financial Center Manager and train new staff while upholding Fifth Third's standards and values.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Familiarity with retail policies and procedures.
• Strong public interaction and dress code adherence.
• Ability to take initiative and exercise sound judgment.
• Demonstrate company values and teamwork within One Bank.
• Scheduling flexibility is important.

Responsibilities

• Provide excellent customer service and refer customers to the appropriate business partner.
• Collaborate with Financial Center Manager to complete monthly cash counts and FCA requests.
• Maintain office operations and assist bankers to ensure efficient service.
• Balance records per policy and resolve outages with minimal supervision.
• Train new Customer Service Representatives as needed.

Skills

Cash handling

Customer service

Leadership

Interpersonal skills

Education

High school diploma/GED

Job description

Lead CSR/ Teller- Mack, OH (Mack Bridgetown) is a full-time role at Fifth Third located in Cincinnati, OH. You will provide exceptional customer service, balance cash accurately, guide customers to appropriate partners, and support daily office operations with the banking team.

The position requires strong communication, initiative, and adherence to bank policies. You will collaborate with the Financial Center Manager and train new staff while upholding Fifth Third's standards and values.