Lead CSR & Teller: Customer Experience Leader

Fifth Third; Florida; On-site; USD 36,000 - 54,000; Full time

Job summary

Fifth Third Bank in Seminole, FL is seeking a Lead CSR / Teller for full-time employment. The role requires delivering premier customer service, handling daily transactions, referrals to business partners, and supervising CSR activities while maintaining policy compliance and risk controls.

Strong leadership and team collaboration are essential for success. The position emphasizes accuracy in cash handling, knowledge of bank procedures, and the ability to train and guide junior CSRs, with a

Qualifications

• High school diploma or GED.
• Minimum of 3 years of CSR experience.
• Ability to perform advanced math functions.
• Strong written and verbal communication skills.
• Demonstrated leadership and ability to work in a team.
• Flexibility in scheduling and initiative to solve problems.

Responsibilities

• Provide excellent customer care for daily transactions and inquiries.
• Refer customers to appropriate business partners for products/services.
• Lead CSR line operations and delegate tasks as needed.
• Train and develop CSR staff as required.
• Meet or exceed sales referrals per management directives.
• Maintain knowledge of bank policies and procedures and stay updated.

Skills

CSR experience

Advanced math

Communication

Leadership

Team player

Initiative

Education

High school diploma/GED

Job description

Fifth Third Bank in Seminole, FL is seeking a Lead CSR / Teller for full-time employment. The role requires delivering premier customer service, handling daily transactions, referrals to business partners, and supervising CSR activities while maintaining policy compliance and risk controls.

Strong leadership and team collaboration are essential for success. The position emphasizes accuracy in cash handling, knowledge of bank procedures, and the ability to train and guide junior CSRs, with a