Lead CSR & Teller: Customer Experience Champion

Fifth Third Bank; Caledonia (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank in Caledonia, Michigan is seeking a Lead CSR/Teller to deliver exceptional customer service and support branch operations. The role emphasizes cash handling, policy compliance, and teamwork with Financial Center staff.

Responsibilities include handling customer inquiries, referrals to bankers for financial solutions, and assisting in training new tellers. The position requires flexibility in scheduling and a commitment to a positive customer experience.

Qualifications

• High school diploma or GED is required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Ability to take initiative and exercise sound judgment.
• Act as a leader and resource for customers and staff.
• Flexibility in scheduling.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate business partners.
• Assist in daily office responsibilities and maintain efficient branch operations with CSR and Bankers.
• Maintain balancing records and correct outages following policy.
• Keep up-to-date on bank policies and procedures.
• Demonstrate sound judgment and adhere to guidelines during decisions.
• Assist in training newly hired Customer Service Representatives.
• Identify customer needs and refer to Bankers or business partners for consultative conversations.

Skills

Cash handling

Customer service

Public interaction

Problem solving

Leadership

Education

High school diploma/GED

Job description

Fifth Third Bank in Caledonia, Michigan is seeking a Lead CSR/Teller to deliver exceptional customer service and support branch operations. The role emphasizes cash handling, policy compliance, and teamwork with Financial Center staff.

Responsibilities include handling customer inquiries, referrals to bankers for financial solutions, and assisting in training new tellers. The position requires flexibility in scheduling and a commitment to a positive customer experience.