Lead CSR/Teller — Customer Experience Leader

Fifth Third Bank; Concord (NC); On-site; USD 38,000 - 46,000; Full time

Job summary

Fifth Third Bank in Concord, NC invites applications for a Lead CSR/Teller role. You will deliver outstanding service, deepen customer relationships, and support daily operations with accuracy and integrity in a busy retail banking environment.

This full‑time position emphasizes cash handling, policy knowledge, and teamwork, with opportunities to guide and train junior staff while upholding the Bancorp Code of Conduct and maintaining confidentiality.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably with the public.
• Ability to take initiative and demonstrate sound judgment.

Responsibilities

• Deepen relationships and guide customers to meet financial needs.
• Provide follow up to customer questions and resolve issues.
• Be responsive and timely with correspondence to keep lines of communication open.
• Maintain confidentiality of customer information.
• Follow the Bancorp Code of Business Conduct and Ethics.

Skills

Cash handling

Customer service

Communication

Leadership

Problem solving

Education

High school diploma/GED

Job description

Fifth Third Bank in Concord, NC invites applications for a Lead CSR/Teller role. You will deliver outstanding service, deepen customer relationships, and support daily operations with accuracy and integrity in a busy retail banking environment.

This full‑time position emphasizes cash handling, policy knowledge, and teamwork, with opportunities to guide and train junior staff while upholding the Bancorp Code of Conduct and maintaining confidentiality.