Senior CSR & Teller Leader - Customer Experience

Fifth Third; Concord (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank in Concord, North Carolina is seeking a Lead Customer Service Representative/Teller to deliver exceptional service at the Concord Main location. The role combines teller duties with customer relationship support in a fast-paced retail banking environment.

You will guide customers, refer them to bankers for in-depth conversations, and help maintain daily operations with a focus on accuracy and policy compliance.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience and knowledge of retail policies.
• Ability to interact confidently with the public and take initiative.

Responsibilities

• Provide excellent customer service and refer customers to Bankers for consultative conversations.
• Collaborate with Financial Center Manager to ensure daily operations and accurate cash handling.
• Handle referrals and maintain knowledge of Retail products and services offered.
• Perform daily office duties to ensure efficient operation and compliance with bank policies.

Skills

Cash handling

Customer service

Communication

Leadership

Education

High school diploma/GED

Job description

Fifth Third Bank in Concord, North Carolina is seeking a Lead Customer Service Representative/Teller to deliver exceptional service at the Concord Main location. The role combines teller duties with customer relationship support in a fast-paced retail banking environment.

You will guide customers, refer them to bankers for in-depth conversations, and help maintain daily operations with a focus on accuracy and policy compliance.