Lead CSR Teller: Elevate Banking Experience

Fifth Third; Charlotte, Northern (NC, KY); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Fifth Third Bank in Charlotte, NC is seeking a Lead CSR/Teller to deliver exceptional customer service, manage cash handling, and support banking operations. You will collaborate with the Financial Center Manager to ensure accurate daily cash counts and refer customers to bankers for consultative solutions.

The role requires a high school diploma or GED, strong communication, and leadership for a busy retail environment.

Qualifications

• High school diploma or GED required.
• Experience with cash handling and retail policies.
• Strong communication and leadership abilities.

Responsibilities

• Provide excellent customer service and refer customers to bankers as needed.
• Collaborate with the Financial Center Manager on cash counts and reports.
• Assist in training new Customer Service Representatives.
• Balance cash drawer and resolve outages following policy.
• Maintain knowledge of bank policies and procedures.

Skills

Cash handling

Customer service

Leadership

Retail policies

Communication

Education

High school diploma or GED

Tools

POS system

Banking software

Job description

Fifth Third Bank in Charlotte, NC is seeking a Lead CSR/Teller to deliver exceptional customer service, manage cash handling, and support banking operations. You will collaborate with the Financial Center Manager to ensure accurate daily cash counts and refer customers to bankers for consultative solutions.

The role requires a high school diploma or GED, strong communication, and leadership for a busy retail environment.