Lead CSR/Teller: Customer Experience & Operations Leader

Fifth Third Bank; Waxhaw (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Waxhaw, NC is seeking a Lead CSR/Teller to deliver exceptional customer service and accurately handle cash. You will work with the Financial Center Manager to ensure smooth daily operations, maintain accurate records, and support colleagues with training and guidance.

The role requires a High School diploma or GED, strong communication, and the ability to engage confidently with customers. This on-site position offers comprehensive benefits and friendly team collaboration.

Qualifications

• High school diploma or GED required.
• Experience with cash handling and customer service.
• Ability to interact confidently with the public and work in a team.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners.
• Handle daily office responsibilities and support cash handling tasks.
• Maintain confidentiality and adhere to policies and procedures.
• Assist in training new Customer Service Representatives.

Skills

Cash handling

Customer service

Communication

Leadership

Education

High school diploma/GED

Job description

Fifth Third Bank in Waxhaw, NC is seeking a Lead CSR/Teller to deliver exceptional customer service and accurately handle cash. You will work with the Financial Center Manager to ensure smooth daily operations, maintain accurate records, and support colleagues with training and guidance.

The role requires a High School diploma or GED, strong communication, and the ability to engage confidently with customers. This on-site position offers comprehensive benefits and friendly team collaboration.