Lead CSR/Teller — Flexible Hours & Impact

Fifth Third; Charlotte (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Fifth Third Bank in Charlotte seeks a Lead CSR/Teller to deliver exceptional customer service and manage complex CSR duties. You will guide customers, handle cash responsibly, and coordinate with bank staff to ensure smooth daily operations.

The role emphasizes risk awareness, policy adherence, and ability to train junior staff while maintaining strong customer relationships in a busy retail banking environment.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably and confidently with the public.
• Ability to take initiative and demonstrate sound judgment.
• Act as a leader and resource for customers and platform team.
• Reflect the company’s core values and inclusivity.
• Scheduling flexibility.

Responsibilities

• Enhance customer experience by listening to needs and guiding to appropriate products and services.
• Provide follow-up to customer questions and resolve issues.
• Maintain timely communication and confidentiality of customer information.
• Assist in training new CSR staff and support team members.
• Collaborate with the Financial Center Manager to ensure accurate monthly cash counts and FCA requests.
• Refer customers to Bankers and business partners for consultative discussions.

Skills

Customer service

Cash handling

Public interaction

Decision making

Leadership

Education

High school diploma or GED

Job description

Fifth Third Bank in Charlotte seeks a Lead CSR/Teller to deliver exceptional customer service and manage complex CSR duties. You will guide customers, handle cash responsibly, and coordinate with bank staff to ensure smooth daily operations.

The role emphasizes risk awareness, policy adherence, and ability to train junior staff while maintaining strong customer relationships in a busy retail banking environment.