Lead CSR & Teller — Customer Experience Leader

Fifth Third Bank; Charlotte (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

Fifth Third Bank seeks a Lead CSR/Teller in Charlotte, NC to provide excellent customer service and refer customers to the right partners. You will support daily operations, maintain accurate cash handling, and model integrity and teamwork across the branch.

The role emphasizes trust, confidentiality, and operational accuracy, with a focus on mentoring new CSRs and upholding bank policies.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience expected.
• In-depth knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Take initiative and exercise sound judgment.

Responsibilities

• Deepen relationships and guide customers to meet financial needs.
• Refer customers to Bankers and partners for consultative conversations.
• Maintain confidentiality of customer information and uphold ethics.
• Collaborate with a manager to ensure cash counts and daily operations.
• Balance records and assist with training new CSRs.

Skills

Cash handling

Customer service

Leadership

Problem solving

Decision making

Interpersonal skills

Education

High school diploma/GED

Job description

Fifth Third Bank seeks a Lead CSR/Teller in Charlotte, NC to provide excellent customer service and refer customers to the right partners. You will support daily operations, maintain accurate cash handling, and model integrity and teamwork across the branch.

The role emphasizes trust, confidentiality, and operational accuracy, with a focus on mentoring new CSRs and upholding bank policies.