Lead CSR & Teller: Elevate Customer Experience

Fifth Third; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Fifth Third Bank is seeking a Lead CSR/Teller in Charlotte, NC, to deliver exceptional customer service and support daily operations. You will work with bankers to address customer needs, handle cash responsibly, and refer opportunities to partners for tailored financial solutions.

The role emphasizes teamwork, compliance with policies, and mentoring junior CSRs within a dynamic retail banking environment. This full-time position offers growth and stability in a central Charlotte location.

Qualifications

• High school graduate with a focus on customer service

Responsibilities

• Deepen relationships and guide customers to meet financial needs
• Handle customer questions and provide timely follow-up
• Maintain confidentiality and follow company ethics
• Collaborate with managers to ensure daily cash counts
• Refer customers to bankers for consultative conversations
• Assist in training new CSRs

Skills

Cash handling

Customer service

Interpersonal skills

Attention to detail

Problem solving

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Lead CSR/Teller in Charlotte, NC, to deliver exceptional customer service and support daily operations. You will work with bankers to address customer needs, handle cash responsibly, and refer opportunities to partners for tailored financial solutions.

The role emphasizes teamwork, compliance with policies, and mentoring junior CSRs within a dynamic retail banking environment. This full-time position offers growth and stability in a central Charlotte location.