Lead CSR/Teller: Customer Experience Leader

Fifth Third; Waxhaw (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank in Waxhaw, NC is seeking a Lead CSR/Teller to deliver exceptional service, support daily operations, and guide customers to appropriate banking solutions. This full-time role requires initiative and a strong customer focus.

You will collaborate with the Financial Center Manager, handle cash counts, referrals, and training of new staff, while upholding bank policies and ethical standards.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience preferred.
• Knowledge of retail banking policies and procedures.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to the appropriate business partner.
• Assist in training newly hired Customer Service Representatives.
• Collaborate with Financial Center Manager on monthly cash counts and FCA requests.
• Maintain balancing records and ensure accurate office operations.
• Identify customer needs and refer to bankers or partners for appropriate solutions.

Skills

Cash handling

Customer service

Retail banking

Education

High school diploma/GED

Job description

Fifth Third Bank in Waxhaw, NC is seeking a Lead CSR/Teller to deliver exceptional service, support daily operations, and guide customers to appropriate banking solutions. This full-time role requires initiative and a strong customer focus.

You will collaborate with the Financial Center Manager, handle cash counts, referrals, and training of new staff, while upholding bank policies and ethical standards.