Lead CSR & Teller: Elevate Customer Experience

Fifth Third Bank; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a Lead CSR / Teller for the Castleton area in Indianapolis, IN. You will deliver exceptional customer service, manage cash, and refer customers to bankers for consultative conversations, while supporting daily operations and training new CSRs.

The role emphasizes ethical behavior, risk awareness, and strong judgment in line with banking policies. It involves extensive cash handling, public interaction, and flexibility in scheduling within a normal office environment.

Qualifications

• High school diploma or GED required.
• Extensive cash handling responsibilities.
• Knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Strong judgment and problem-solving skills.

Responsibilities

• Provide excellent customer service and refer customers to bankers for consultative conversations.
• Assist in daily office operations and maintain balancing records per policy.
• Support training of new CSRs and refer customer needs to appropriate partners.
• Maintain confidentiality and uphold ethical standards in all interactions.

Skills

Cash handling

Customer service

Public interaction

Decision making

Leadership

Integrity

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Lead CSR / Teller for the Castleton area in Indianapolis, IN. You will deliver exceptional customer service, manage cash, and refer customers to bankers for consultative conversations, while supporting daily operations and training new CSRs.

The role emphasizes ethical behavior, risk awareness, and strong judgment in line with banking policies. It involves extensive cash handling, public interaction, and flexibility in scheduling within a normal office environment.