Lead CSR & Teller — Customer Experience Champion

Fifth Third Bank; Benton Harbor (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a Lead CSR/Teller for the Napier location in Benton Harbor, MI. The role focuses on exceptional customer service, cash handling, and daily office operations, with responsibilities including assisting bankers and maintaining a trusted, confidential environment.

We value initiative, strong judgment, and a commitment to Fifth Third's core values. This full-time position offers growth opportunities and comprehensive benefits, aligned with pay grade and geographic location.

Qualifications

• High school diploma or GED required.
• Strong customer service ethic and ability to handle cash accurately.
• Ability to interact professionally with the public and maintain confidentiality.
• Demonstrates initiative, sound judgment and problem-solving skills.
• Acts as a leadership resource for teammates and supports the Bank's core values.

Responsibilities

• Deepen customer relationships by listening to needs and guiding to appropriate products and services.
• Provide timely follow-up and solutions to customer questions.
• Maintain confidentiality and follow bank policies and procedures.
• Collaborate with the Financial Center Manager to ensure accurate cash counts and reporting.
• Assist in training new Customer Service Representatives and refer customers to bankers when needed.

Skills

Customer service

Cash handling

Public interaction

Leadership

Judgment

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Lead CSR/Teller for the Napier location in Benton Harbor, MI. The role focuses on exceptional customer service, cash handling, and daily office operations, with responsibilities including assisting bankers and maintaining a trusted, confidential environment.

We value initiative, strong judgment, and a commitment to Fifth Third's core values. This full-time position offers growth opportunities and comprehensive benefits, aligned with pay grade and geographic location.