Lead CSR & Teller – Elevate Customer Experience

Fifth Third Bank; Kentwood (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank is seeking a Lead CSR/Teller in Kentwood, MI. The role focuses on delivering outstanding customer service, handling cash with accuracy, and guiding customers to suitable banking solutions.

Responsibilities include supporting the Financial Center Manager, training new CSR staff, and processing referrals to bankers and partners. The position requires integrity, problem-solving, and flexibility in scheduling.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Strong judgment and problem solving skills.
• Demonstrated leadership and teamwork abilities.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate business partners.
• Collaborate with the Financial Center Manager to ensure daily operations and cash handling are accurate.
• Assist in training new Customer Service Representatives and support staff.
• Handle referrals, track outcomes, and maintain knowledge of Retail products and services.
• Maintain confidentiality and adhere to the Bank's Code of Conduct and policies.
• Perform duties with integrity and support risk management by following procedures.

Skills

Cash handling

Customer interaction

Decision making

Leadership

Ethical conduct

Flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Lead CSR/Teller in Kentwood, MI. The role focuses on delivering outstanding customer service, handling cash with accuracy, and guiding customers to suitable banking solutions.

Responsibilities include supporting the Financial Center Manager, training new CSR staff, and processing referrals to bankers and partners. The position requires integrity, problem-solving, and flexibility in scheduling.