Senior CSR & Teller Lead

Fifth Third; Chicago (IL); Hybrid; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank is seeking a Lead CSR/Teller for McKinley Park in Chicago to deliver exceptional customer experiences, handle cash, and refer customers to bankers for tailored financial solutions. The role requires strong judgment, integrity, and the ability to operate within bank policies while supporting daily office operations.

Applicants should have a strong background in retail banking, excellent interpersonal skills, and flexibility in scheduling to meet branch needs.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact confidently with the public and provide excellent service.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners for consultative conversations.
• Collaborate with the Financial Center Manager to ensure monthly cash counts are completed and FCA requests are reported.
• Perform daily office duties with CSR and bankers to maintain efficient operations and accurate balancing.

Skills

Cash handling

Customer service

Communication

Problem solving

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Lead CSR/Teller for McKinley Park in Chicago to deliver exceptional customer experiences, handle cash, and refer customers to bankers for tailored financial solutions. The role requires strong judgment, integrity, and the ability to operate within bank policies while supporting daily office operations.

Applicants should have a strong background in retail banking, excellent interpersonal skills, and flexibility in scheduling to meet branch needs.