Lead Concierge: Elevate Resident Experience

Comstock Companies; Reston (VA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Housing Discount

Commuter Benefits

Free Parking and EV charging

Parental Leave Program

Friendly Work Environment

Job summary

Comstock Companies seeks a concierge to deliver exceptional hospitality for our residents in Reston, VA. You will greet guests, manage inquiries, and provide personalized assistance to ensure a superior living experience.

The ideal candidate has a strong customer service background, is able to work weekends and holidays, and is proficient with Microsoft Office. This on-site role emphasizes reliability, integrity, and a proactive, residents-first attitude.

Qualifications

• High School Diploma or equivalent (GED)
• 1 year of concierge or high-end customer service experience preferred
• Must be able to work weekends and holidays
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Outgoing personality with the ability to relate to diverse groups
• Strong problem-solving and communication skills
• Self-motivated, energetic, and reliable
• Ability to multitask and maintain attention to detail

Responsibilities

• ProvideClass A customer service and build rapport with tenants
• Greet visitors, tenants, guests, and prospects
• Keep reception area tidy and equipped with supplies
• Respond to tenant questions and complaints promptly
• Control access by verifying authorized individuals
• Answer calls and direct to appropriate destination
• Coordinate reservations for amenities and loading areas
• Perform daily building walks and address maintenance items
• Work scheduled shifts and adapt to needs
• Perform other duties as needed

Skills

Customer service

Communication

Multitasking

Teamwork

Detail-oriented

Microsoft Office

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Comstock Companies seeks a concierge to deliver exceptional hospitality for our residents in Reston, VA. You will greet guests, manage inquiries, and provide personalized assistance to ensure a superior living experience.

The ideal candidate has a strong customer service background, is able to work weekends and holidays, and is proficient with Microsoft Office. This on-site role emphasizes reliability, integrity, and a proactive, residents-first attitude.