Resident Concierge & Guest Experience Lead

Comstock; Reston (VA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Housing Discount

Commuter Benefits

Free Parking and EV charging

Parental Leave Program

Friendly Work Environment

Job summary

Comstock is seeking a concierge to deliver exceptional service to residents and guests at our Reston properties. You will greet visitors, answer questions, coordinate building amenities, and support daily operations with a friendly, professional demeanor.

The role emphasizes high-touch hospitality, multitasking, and teamwork, with a focus on accuracy and proactive problem solving. Weekend work and flexibility for holidays are expected, and benefits are provided.

Qualifications

• High School Diploma or GED required.
• 1 year concierge or high-end customer service experience preferred.
• Must be able to work weekends and holidays.
• Proficient in Microsoft Office, particularly Outlook, Word and Excel.

Responsibilities

• Provide Class “A” customer service – Building a good rapport with tenants and going above and beyond whenever possible
• Meet and greet all visitors such as tenants, guests and prospects
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Respond to tenant questions and complaints in a timely manner
• Ensure that only authorized individuals enter the building
• Manage incoming phone calls and direct them to the appropriate destination
• Coordinate reservation for amenity space, loading elevators and loading dock
• Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed
• Perform other duties as needed

Skills

MS Office

Outlook

Excel

Word

Customer service

Communication

multitask

Education

High school diploma or GED

Job description

Comstock is seeking a concierge to deliver exceptional service to residents and guests at our Reston properties. You will greet visitors, answer questions, coordinate building amenities, and support daily operations with a friendly, professional demeanor.

The role emphasizes high-touch hospitality, multitasking, and teamwork, with a focus on accuracy and proactive problem solving. Weekend work and flexibility for holidays are expected, and benefits are provided.