Lead, CMDB & Configuration Management

asmexternalcareersite; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

ASM Research is seeking an IT Configuration Analyst to lead CMDB activities across the enterprise, ensuring data accuracy and usability for IT decision-making. You will own audits, data quality, governance, and collaboration with operations, engineering, and service management to support compliant IT service delivery in a regulated environment.

The role requires experience with ITIL practices, ServiceNow or similar platforms, and the ability to drive metrics and reports for risk analysis.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4–7 years in configuration management or IT operations.
• Experience with ITIL-aligned CMDB concepts and integration with incident/change/problem processes.

Responsibilities

• Lead day-to-day CMDB operations: CI lifecycle and relationships.
• Analyze discovery feeds, updates, and change records to fix data discrepancies.
• Plan and execute CMDB audits and certifications with owning teams.

Skills

ITIL concepts

Stakeholder engagement

Analytical skills

Education

Bachelor’s degree in IT / CS / Business Administration or related

Tools

ServiceNow

Job description

ASM Research is seeking an IT Configuration Analyst to lead CMDB activities across the enterprise, ensuring data accuracy and usability for IT decision-making. You will own audits, data quality, governance, and collaboration with operations, engineering, and service management to support compliant IT service delivery in a regulated environment.

The role requires experience with ITIL practices, ServiceNow or similar platforms, and the ability to drive metrics and reports for risk analysis.