Junior CMDB Config Analyst – ITIL Focus

ASM Research, An Accenture Federal Services Company; Boston (MA); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, seeks an IT Configuration Analyst, Junior, to support CMDB configuration management activities and keep CI records accurate, complete, and reliable across infrastructure and applications in a federal IT environment.

Under supervision, you will assist with configuration audits, data quality checks, and analysis that enable incident, change, and problem management, and help ensure configuration data supports risk assessment and decision‑making.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related discipline, or equivalent combination of education and experience.
• 0–3 years of experience in IT operations, service management, asset management, or configuration management supporting enterprise IT services.
• Foundational understanding of ITIL service asset and configuration management concepts, including CI types, attributes, relationships, and lifecycle states within a CMDB.
• Hands-on experience using IT service management or CMDB tools to maintain records, perform basic queries, and support incident or change processes.
• Candidates must have a current secret security clearance or higher.
• Strong analytical, problem-solving, communication, and interpersonal skills, with the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Maintain accurate CI records in the CMDB by collecting, verifying, and updating configuration data for infrastructure, applications, and related services.
• Perform day-to-day CMDB maintenance activities, including creating and updating CIs, reconciling discovery data with manually entered information, and resolving data conflicts.
• Assist with configuration audits and certifications by comparing CMDB records to actual inventories, documenting discrepancies, and coordinating remediation with owning teams.
• Use IT service management and CMDB tools to navigate CI structures, run queries and reports, and support impact analysis for incidents, problems, and changes.
• Review change records and incident tickets to confirm that associated CIs are correctly linked, improving traceability for root cause analysis and risk evaluation.
• Contribute to CMDB data quality improvement efforts by monitoring metrics such as completeness and correctness and helping implement corrective actions.
• Follow configuration governance practices, including naming standards, data entry guidelines, and access controls, to protect CMDB integrity and support audit readiness.
• Collaborate with other ITIL process owners and operations teams to ensure configuration data supports stable, efficient delivery of enterprise IT services in a regulated environment.

Skills

0–3 years experience

ITIL concepts

CMDB tools

Security clearance

Analytical skills

Education

Bachelor’s degree in IT/CS/Business or related

Job description

ASM Research, an Accenture Federal Services Company, seeks an IT Configuration Analyst, Junior, to support CMDB configuration management activities and keep CI records accurate, complete, and reliable across infrastructure and applications in a federal IT environment.

Under supervision, you will assist with configuration audits, data quality checks, and analysis that enable incident, change, and problem management, and help ensure configuration data supports risk assessment and decision‑making.