Junior CMDB Configuration Analyst | ITIL & ServiceNow

asmexternalcareersite; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

ASM Research is seeking a Junior IT Configuration Analyst to support configuration management in a federal IT environment. You will collect and validate configuration item data, assist with audits, and help ensure CMDB accuracy across infrastructure and applications.

Under supervision, you will use ITSM/CMDB tools, perform basic queries, and contribute to risk assessment and incident/problem/change management activities while maintaining governance and data quality.

Qualifications

• Bachelor’s degree or equivalent in IT, CS, business or related field.
• 0–3 years of IT operations or configuration management experience.
• Secret security clearance or higher.
• Foundational ITIL knowledge of CMDB concepts.
• Experience with CMDB tools and basic queries.

Responsibilities

• Maintain accurate CI records in the CMDB by collecting, verifying, and updating configuration data for infrastructure, applications, and related services.
• Perform CMDB maintenance activities: create/update CIs, reconcile discovery data, resolve data conflicts.
• Assist with configuration audits and certifications by comparing CMDB records to inventories and coordinating remediation.
• Use ITSM and CMDB tools to navigate CI structures, run queries, and support impact analysis for incidents, problems, and changes.
• Review change records and incident tickets to ensure CIs are correctly linked for traceability.
• Support data quality by monitoring completeness and correctness and helping implement corrective actions.
• Follow configuration governance practices (naming standards, data entry guidelines, access controls).
• Collaborate with ITIL process owners and operations teams to ensure data supports stable delivery in a regulated environment.

Education

Bachelor’s degree or equivalent in IT, CS, business or related field

Analytical skills

Problem-solving

Communication

Interpersonal skills

Multitasking

Tools

ServiceNow

CMDB tools

Job description

ASM Research is seeking a Junior IT Configuration Analyst to support configuration management in a federal IT environment. You will collect and validate configuration item data, assist with audits, and help ensure CMDB accuracy across infrastructure and applications.

Under supervision, you will use ITSM/CMDB tools, perform basic queries, and contribute to risk assessment and incident/problem/change management activities while maintaining governance and data quality.