Lead, Business Applications (Salesforce Service Cloud)

Trinet; Lithonia (GA); On-site; USD 101,000 - 189,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and Disability Insurance

401(k) Savings Plan

Employee Stock Purchase Plan

11 Company Holidays

Paid Time Off and Leave Program

Job summary

TriNet is seeking a Staff Business Application Owner to lead the end-to-end lifecycle of TriNet's internal business applications. You will partner with engineering, UX/UI, and business units to conceptualize, roadmap, and launch solutions that address strategic programs and improve business outcomes.

You will guide cross-functional teams, manage backlogs, and drive market analyses to align applications with organizational goals.

Qualifications

• Advanced experience in a dynamic business application management role.
• AI-powered process automation expertise.
• Ability to connect with and influence colleagues at all levels of the organization.
• Experience in an agile development environment with business application management principles.
• Demonstrated customer-centric approach.
• Meticulous attention to detail to ensure smooth delivery of work.
• Strong ability to manage cross-functional teams and communicate effectively.

Responsibilities

• Define and execute the product strategy, roadmap, and governance for Salesforce Service Cloud and Agentforce to align with business objectives.
• Partner with stakeholders to translate requirements into solutions and drive platform adoption.
• Lead optimization of customer service processes using Service Cloud features and AI-powered automation.
• Oversee platform performance, data quality, security, and compliance.
• Measure outcomes with KPIs and manage releases for ongoing improvements.

Skills

Stakeholder management

Agile development

Cross-functional leadership

Data-driven decision making

Business analysis

Education

Bachelor's Degree

Tools

Salesforce Service Cloud

Agentforce

Service Cloud Voice

Job description

TriNet is seeking a Staff Business Application Owner to lead the end-to-end lifecycle of TriNet's internal business applications. You will partner with engineering, UX/UI, and business units to conceptualize, roadmap, and launch solutions that address strategic programs and improve business outcomes.

You will guide cross-functional teams, manage backlogs, and drive market analyses to align applications with organizational goals.