Strategic Lead, Internal Business Applications

Trinet; Sandy Springs (GA); Presencial; USD 101 000 - 189 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision plans

401(k) plan

Employee stock purchase plan

11 company holidays

Paid time off

Resumo da oferta

TriNet seeks a Staff Business Application Owner to lead the end-to-end lifecycle of internal business applications, partnering with engineering, design and UX/UI to deliver strategic platforms. This role emphasizes governance, data-driven decision making, and collaboration with business leaders to align roadmaps with strategic objectives.

The role requires expertise in Salesforce Service Cloud, Agentforce and related platforms, plus strong leadership across cross-functional teams to drive value,

Qualificações

• Advanced experience leading the business application lifecycle from conception to launch.
• Strong knowledge of AI-powered automation and analytics.
• Proven ability to influence stakeholders and manage cross-functional teams.
• Experience in Agile environments and delivering customer-centric solutions.

Responsabilidades

• Define product strategy, roadmap, and governance for Salesforce Service Cloud and Agentforce.
• Collaborate with business, operations, and tech stakeholders to drive adoption.
• Lead optimization of service processes with AI-driven automation and Agentforce.
• Oversee platform performance, data quality, security, and compliance.
• Measure KPIs and drive continuous platform improvement.

Conhecimentos

Business apps management

AI automation

Stakeholder influence

Agile development

Customer focus

Attention to detail

Cross-functional leadership

Communication skills

Adaptability

BA lifecycle

Data-driven decisions

Formação académica

Bachelor's degree

Ferramentas

Salesforce Service Cloud

Agentforce

Service Console

Descrição da oferta de emprego

TriNet seeks a Staff Business Application Owner to lead the end-to-end lifecycle of internal business applications, partnering with engineering, design and UX/UI to deliver strategic platforms. This role emphasizes governance, data-driven decision making, and collaboration with business leaders to align roadmaps with strategic objectives.

The role requires expertise in Salesforce Service Cloud, Agentforce and related platforms, plus strong leadership across cross-functional teams to drive value,