Lead, Branch Operations - Austin South Market

JP Morgan Chase; Austin (TX); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

JP Morgan Chase is seeking a Branch Operations Lead in Austin, TX to partner with the Branch Manager and team in delivering exceptional client experiences while maintaining strict adherence to policies, procedures, and regulatory requirements.

The role focuses on guiding daily branch operations, coaching staff, promoting self-service banking, and ensuring a secure, compliant, and customer-centric environment.

Competenze

• Adheres to policies, procedures, and regulatory banking requirements.
• Maintains eye for detail and stays organized to handle multiple tasks.
• Leads branch operations with accuracy and teamwork.
• Educates branch team and partners to stay informed and compliant.
• Engages clients and refers them to experts when needed.
• 1+ years of retail banking experience.
• Able to work branch hours including weekends and evenings.

Mansioni

• Collaborate with the Branch Manager to create a welcoming atmosphere and ensure an exceptional client experience.
• Greet clients entering the branch and assist with transactions, lobby flow, and meetings.
• Communicate clearly to understand client needs and guide them effectively.
• Lead branch operations, including cash devices, and resolve issues per policy.
• Introduce clients to the branch team to deliver seamless service and assist with financial needs.
• Promote self-service options to simplify client banking and accessibility.
• Support all aspects of branch operations, including loss control, compliance, and audits.

Conoscenze

Customer service

Regulatory compliance

Leadership

Cash handling

Operations management

Communication skills

Multi-tasking

Problem solving

Formazione

High school diploma or GED

College degree or military equivalent

Descrizione del lavoro

JP Morgan Chase is seeking a Branch Operations Lead in Austin, TX to partner with the Branch Manager and team in delivering exceptional client experiences while maintaining strict adherence to policies, procedures, and regulatory requirements.

The role focuses on guiding daily branch operations, coaching staff, promoting self-service banking, and ensuring a secure, compliant, and customer-centric environment.