Branch Operations Lead - Elevate Client Experience

JP Morgan Chase; Florida; On-site; USD 48,000 - 76,000; Full time

Job summary

JP Morgan Chase is seeking a Branch Operations Lead in a Chase branch to guide day-to-day operations, lead a team, and ensure a premier client experience. You will collaborate with the Branch Manager to maintain a welcoming lobby, oversee transactions, and promote self-service options to enhance client satisfaction.

You will ensure compliance with bank policies, regulatory requirements, and loss prevention while fostering a collaborative, service-driven atmosphere for clients and staff.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Attention to detail and ability to multitask.
• Lead and educate branch team to stay informed and compliant.
• Engage clients and refer to experts as needed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment.
• Greet clients on entry, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand needs and guide clients to solutions.
• Lead branch operations, handle cash devices, and ensure accuracy and compliance.
• Introduce clients to the team and assist with specialized financial needs.
• Promote self-service options for 24/7 access to accounts.
• Support branch operations, loss control, and audits to ensure security.

Skills

Customer service

Policy compliance

Team leadership

Operational excellence

Regulatory knowledge

Communication

Education

High School diploma or GED

College degree or military equivalent

Job description

JP Morgan Chase is seeking a Branch Operations Lead in a Chase branch to guide day-to-day operations, lead a team, and ensure a premier client experience. You will collaborate with the Branch Manager to maintain a welcoming lobby, oversee transactions, and promote self-service options to enhance client satisfaction.

You will ensure compliance with bank policies, regulatory requirements, and loss prevention while fostering a collaborative, service-driven atmosphere for clients and staff.