Branch Experience & Operations Leader

JPMorgan Chase & Co.; Dallas (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Dallas is seeking a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client service and efficient branch operations.

You will guide staff, manage lobby flow, and ensure adherence to policies while promoting self-service options for customers. The role emphasizes leadership, regulatory compliance, and a proactive approach to educating clients and colleagues about available financial solutions.

Qualifications

• Experience with retail banking operations and policy adherence.
• Strong attention to detail and organization.
• Ability to work branch hours including weekends and evenings.
• Leadership and people skills.
• Experience educating and referring clients to specialists.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication to understand needs and provide guidance.
• Lead branch operations, including cash devices and adherence to policies; resolve issues.
• Introduce clients to branch team and assist with specialized financial needs.
• Promote self-service options for 24/7 account access.
• Support loss control, compliance, and audits to ensure smooth operations.

Skills

Leadership

Operational proficiency

Customer service

Retail banking experience

Attention to detail

Team collaboration

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash handling equipment

ATM operations

Job description

JPMorgan Chase & Co. in Dallas is seeking a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client service and efficient branch operations.

You will guide staff, manage lobby flow, and ensure adherence to policies while promoting self-service options for customers. The role emphasizes leadership, regulatory compliance, and a proactive approach to educating clients and colleagues about available financial solutions.