Branch Operations Lead: Elevate Client Experience

JP Morgan Chase; Longview (TX); In loco; USD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

JP Morgan Chase in Texas seeks a Branch Operations Lead to partner with the Branch Manager to deliver exceptional client experiences, manage lobby flow, and ensure accurate processing of transactions while upholding bank policies and regulatory requirements.

You will lead daily branch operations, train and educate staff, promote self-service options for clients, monitor compliance and audits, and foster a welcoming, community-focused atmosphere for customers and colleagues.

Competenze

• You take pride in adhering to policies, procedures, and regulatory banking requirements.
• You maintain a keen eye for detail and stay organized to juggle multiple tasks.
• You demonstrate leadership and operational proficiency to ensure transaction accuracy.
• You educate and empower the branch team and partners to stay informed.
• You engage clients, build relationships, and refer complex needs to experts.
• You have 1+ years of retail banking experience.
• You are able to work branch hours including weekends and evenings.
• You have 6+ months of Associate Banker experience (preferred).
• You hold at least a high school degree; a college degree or military equivalent is a plus.

Mansioni

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients entering the branch, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication to understand needs and guide visits.
• Lead branch operations, including cash devices like the cash vault and ATM; resolve issues promptly.
• Introduce clients to the branch team and help with specialized financial needs.
• Promote self-service options to let clients access accounts any time.
• Support operations with loss control, compliance, and audits to ensure smooth, secure service.

Conoscenze

Policy compliance

Attention to detail

Leadership

Team education

Client relationship

Retail banking experience

Flexible hours

Formazione

High school degree or equivalent

College degree or military equivalent

Descrizione del lavoro

JP Morgan Chase in Texas seeks a Branch Operations Lead to partner with the Branch Manager to deliver exceptional client experiences, manage lobby flow, and ensure accurate processing of transactions while upholding bank policies and regulatory requirements.

You will lead daily branch operations, train and educate staff, promote self-service options for clients, monitor compliance and audits, and foster a welcoming, community-focused atmosphere for customers and colleagues.