Branch Experience & Operations Lead

JP Morgan Chase; Leawood (KS); On-site; USD 50,000 - 70,000; Full time

Job summary

JP Morgan Chase in the United States is seeking a Branch Operations Lead to oversee daily branch activities, drive client-centric service, and uphold stringent regulatory standards. You will work closely with the Branch Manager to empower staff, guide operations, and ensure a seamless, secure banking experience for customers.

The role emphasizes leadership, process improvement, and effective client engagement across lobby, transactions, and self-service channels.

Qualifications

• Commitment to following policies, procedures, and regulatory banking requirements.
• Strong organizational skills to juggle multiple tasks in a busy branch.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experiences.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Communicate clearly with clients and anticipate their needs during visits.
• Lead branch operations, including cash devices like the vault and ATM, ensuring accuracy and policy compliance.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to keep the branch secure.

Skills

Customer service

Team leadership

Policy adherence

Regulatory compliance

Effective communication

Time management

Education

High school diploma or GED

Job description

JP Morgan Chase in the United States is seeking a Branch Operations Lead to oversee daily branch activities, drive client-centric service, and uphold stringent regulatory standards. You will work closely with the Branch Manager to empower staff, guide operations, and ensure a seamless, secure banking experience for customers.

The role emphasizes leadership, process improvement, and effective client engagement across lobby, transactions, and self-service channels.