Branch Operations Leader: Elevate Client Experience

JP Morgan Chase

San Antonio (TX)

In loco

USD 52.000 - 74.000

Tempo pieno

42 ore fa

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Descrizione del lavoro

JP Morgan Chase is seeking a Branch Operations Lead in our San Antonio branch to oversee customer transactions, drive excellent service, and uphold policy and regulatory standards. You will work with the Branch Manager to motivate staff, improve lobby flow, and promote self-service options.

Leadership and frontline banking experience are essential. The role focuses on creating a welcoming environment, coaching staff, and maintaining high standards for loss control, audits, and compliance while

Competenze

Adhere to banking policies, procedures, and regulatory requirements.
Maintain strong attention to detail and stay organized.
Demonstrate leadership and operational proficiency.
Educate and empower branch teams and partners.
Engage clients and refer them to our experts when needed.
1+ year of retail banking experience.
Ability to work branch hours including weekends and evenings.

Mansioni

Collaborate with the Branch Manager to create a welcoming atmosphere and an exceptional client experience.
Greet clients and assist with transactions, manage lobby flow, and schedule meetings to build relationships.
Communicate clearly to understand and help clients, anticipating their needs.
Lead branch operations, including cash devices, ensure accuracy, and adhere to policies.
Introduce clients to the branch team to deliver seamless service and address financial needs.
Promote self-service options to empower clients to access accounts anytime.
Support all aspects of branch operations, including loss control, compliance, and audits to ensure security.