Lead Aviation Customer Service Supervisor

Piedmont Airlines; Asheville (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental available

Job summary

Piedmont Airlines in Asheville, NC seeks a Customer Service Supervisor to manage the department’s daily operations and drive service excellence. You will lead a diverse team, ensure adherence to policies, and coordinate with management to meet performance targets.

The role requires strong organizational skills, multitasking, and the ability to work with all levels of staff. Weekly hours include weekends and holidays as needed, with a starting rate of $19.30 per hour.

Qualifications

• Strong organizational skills and ability to multitask to manage diverse duties.
• Ability to work independently and meet deadlines while coordinating with management.
• Experience working with all levels of staff and management to achieve goals.
• Ability to defuse conflicts among team members and maintain a positive work environment.
• Familiarity with Microsoft Office Suite for reporting and documentation.
• Experience with internal controls processes for accountable items.
• Flexibility to work a varied schedule including weekends and holidays.

Responsibilities

• Coach and provide career development to the team.
• Correct non‑compliant behavior and impose disciplinary action as required.
• Understand corporate culture, policies, and goals and implement them in daily workflows.
• Manage departmental operational activities according to policies and procedures.
• Supervise a staff with varied duties and responsibilities.
• Prepare daily/weekly/monthly reports for leadership.
• Maximize station performance by adapting to operational conditions and solving problems.
• Oversee personnel to ensure on‑time performance and quality customer service.
• Drive motorized equipment as required for station operations.
• Provide support when staff shortages affect operations.

Skills

Organizational skills

Multi-tasking

Independent work

Management collaboration

MS Office

Internal controls

Flexible schedule

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

QIK

Job description

Piedmont Airlines in Asheville, NC seeks a Customer Service Supervisor to manage the department’s daily operations and drive service excellence. You will lead a diverse team, ensure adherence to policies, and coordinate with management to meet performance targets.

The role requires strong organizational skills, multitasking, and the ability to work with all levels of staff. Weekly hours include weekends and holidays as needed, with a starting rate of $19.30 per hour.