Aviation Customer Service Supervisor – Lead & Develop Teams

Piedmont Airlines, Inc.; Asheville (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental available

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor to lead a team handling day-to-day customer interactions at the Asheville station.

The role requires strong organizational skills, the ability to multitask, and collaboration across management and support staff to maintain service standards. Responsibilities include coaching staff, enforcing policies, managing department operations, preparing regular reports, and ensuring on-time performance.

Qualifications

• Bachelor's degree in Aviation, Business, or related field.
• Prior airline management experience preferred.
• Knowledge of basic airport procedures and gate/ramp operations.
• Ability to manage staff and administrative duties.
• Proficient with Microsoft Office.

Responsibilities

• Coach and provide career development to the team.
• Correct non-compliant behavior and impose disciplinary action as required.
• Understand the corporate culture, policies, and goals, and implement them into daily work routines.
• Manage the operational activities of the department in accordance with established policies and procedures.
• Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service.
• Administrative duties, including daily/weekly/monthly reports.
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems.

Skills

Organizational skills

Multi-tasking

Conflict resolution

Team collaboration

Microsoft Office

Internal controls knowledge

Flexible schedule

Education

Bachelor's degree in Aviation, Business, or related field

Tools

QIK

Job description

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor to lead a team handling day-to-day customer interactions at the Asheville station.

The role requires strong organizational skills, the ability to multitask, and collaboration across management and support staff to maintain service standards. Responsibilities include coaching staff, enforcing policies, managing department operations, preparing regular reports, and ensuring on-time performance.