Aviation Customer Service Supervisor | Lead & Grow

Piedmont Airlines, Inc.; Daytona Beach (FL); Presencial; USD 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental

Descripción de la vacante

Piedmont Airlines, Inc. in Daytona Beach, FL is seeking a Customer Service Supervisor to manage daily departmental operations and ensure top-quality service for customers and airline partners.

You will coach staff, enforce policies, prepare reports, and adapt to changing conditions while maintaining on-time performance. A bachelor’s degree and airline experience are preferred; the role requires a flexible schedule.

Formación

• Excellent organizational skills and ability to multi-task.
• Ability to work independently, set and meet own deadlines.
• Ability to work well with all levels of management and support staff.
• Able to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Prior experience with internal controls processes for accountable items.
• Ability to work a flexible schedule.

Responsabilidades

• Coach and provide career development to the team.
• Correct non-compliant behavior and disciplinary action as required.
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines.
• Manage the operational activities of the department in accordance with established policies and procedures.
• Manage a staff of team members with varied duties.
• Administrative duties, including daily/weekly/monthly reports.
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems.
• Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service.
• Drive motorized equipment.
• Provide support when employee absence affects the operation.

Conocimientos

Organizational skills

Multitasking

Cross-functional

Conflict resolution

MS Office

Internal controls

Flexible schedule

Educación

Bachelor's Degree in Aviation, Business, or related field

Descripción del empleo

Piedmont Airlines, Inc. in Daytona Beach, FL is seeking a Customer Service Supervisor to manage daily departmental operations and ensure top-quality service for customers and airline partners.

You will coach staff, enforce policies, prepare reports, and adapt to changing conditions while maintaining on-time performance. A bachelor’s degree and airline experience are preferred; the role requires a flexible schedule.