Aviation Customer Service Supervisor – Lead & Develop Team

Piedmont Airlines, Inc.; Jacksonville (NC); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on AA network

Medical and dental

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor in North Carolina to manage the department's daily operations, ensuring on-time performance and high-quality customer service. You will coach staff, enforce policies, and coordinate with management to implement company culture and goals.

The role requires strong organizational skills, the ability to multitask, and flexibility to work varied shifts, including weekends and holidays. Prior airline operations knowledge is highly valued.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work independently, set and meet own deadlines.
• Ability to work well with all levels of management and support staff.
• Able to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Prior experience with internal controls processes for accountable items.
• Ability to work a flexible schedule.

Responsibilities

• Coach and provide career development to the team.
• Correct non-compliant behavior and impose disciplinary action as required.
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines.
• Manage the operational activities of the department in accordance with established policies and procedures.
• Manage a staff of team members with varied duties.
• Administrative duties, including daily/weekly/monthly reports.
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems.
• Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service.

Skills

Organizational skills

Multitasking

Conflict resolution

Microsoft Office

Internal controls

Flexible schedule

Team leadership

Education

Bachelor's degree in Aviation, Business, or related field

Tools

QIK

Job description

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor in North Carolina to manage the department's daily operations, ensuring on-time performance and high-quality customer service. You will coach staff, enforce policies, and coordinate with management to implement company culture and goals.

The role requires strong organizational skills, the ability to multitask, and flexibility to work varied shifts, including weekends and holidays. Prior airline operations knowledge is highly valued.