Aviation Customer Service Supervisor - Lead & Grow

Austincc; United States; On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental available

Job summary

Piedmont Airlines is seeking a motivated Customer Service Supervisor to manage the department's operational activities in line with established policies and procedures. The role requires strong organizational skills, multitasking, and the ability to collaborate with all management levels to maintain high customer service standards.

Ideal candidates will have a Bachelor's degree in Aviation or related field, experience with internal controls, and a flexible schedule.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work independently, set and meet own deadlines.
• Ability to work well with all levels of management and support staff.
• Able to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Prior experience with internal controls processes for accountable items.
• Ability to work a flexible schedule.

Responsibilities

• Coach and provide career development to the team
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage the operational activities of the department in accordance with established policies and procedures
• Manage a staff of team members with varied duties
• Administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service
• Drive motorized equipment
• Provide support when employee absence affects the operation

Skills

Excellent organizational skills

Ability to multitask

Ability to work with all levels of mgm

Defuse conflicts among team members

Microsoft Office Suite

Internal controls processes

Flexible schedule

Education

Bachelor's Degree in Aviation, Business, or related field

Tools

Microsoft Office Suite

Job description

Piedmont Airlines is seeking a motivated Customer Service Supervisor to manage the department's operational activities in line with established policies and procedures. The role requires strong organizational skills, multitasking, and the ability to collaborate with all management levels to maintain high customer service standards.

Ideal candidates will have a Bachelor's degree in Aviation or related field, experience with internal controls, and a flexible schedule.