Aviation Customer Service Supervisor: Lead & Develop Team

Wayne State University; Piedmont (CA); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Medical benefits

Job summary

Piedmont Airlines is seeking a Customer Service Supervisor to guide the department's daily operations and ensure top-tier customer service. The role reports to the General Manager and requires strong organization, multitasking, and cross-level collaboration.

Preferred candidates hold a Bachelor's degree in Aviation or related fields, with experience in airport procedures and staff leadership. The position includes weekend and shift variability with a focus on on-time performance and high service

Qualifications

• Excellent organizational and multitasking abilities.
• Ability to work with all levels of management and staff.
• Bachelor's degree in aviation, business, or related field preferred.

Responsibilities

• Coach and develop the team to enhance performance.
• Correct non-compliant behavior and apply disciplinary actions as needed.
• Understand and implement corporate culture, policies, and goals.
• Manage department operations per established policies and procedures.
• Supervise staff and produce daily/weekly/monthly reports.

Skills

Organizational skills

Multitasking

MS Office

Communication

Education

Bachelor's Degree in Aviation, Business, or related field

Tools

QIK

Job description

Piedmont Airlines is seeking a Customer Service Supervisor to guide the department's daily operations and ensure top-tier customer service. The role reports to the General Manager and requires strong organization, multitasking, and cross-level collaboration.

Preferred candidates hold a Bachelor's degree in Aviation or related fields, with experience in airport procedures and staff leadership. The position includes weekend and shift variability with a focus on on-time performance and high service