Aviation Customer Service Supervisor: Growth & Leadership

Piedmont Airlines; Jacksonville (NC); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)?

Vacation

Family travel on the American Airlines

Medical and dental available

Job summary

Piedmont Airlines is seeking a Customer Service Supervisor to lead the team and oversee departmental operations, ensuring adherence to policies and delivering high-quality service. The role requires strong organizational skills and the ability to work with all levels of staff.

The position reports to the General Manager and offers opportunities to grow within a supportive aviation environment. Previous airline experience is valued, with a starting pay rate described below.

Qualifications

• Bachelor's degree in Aviation, Business, or related field.
• Excellent organizational and multitasking abilities.
• Ability to work with all levels of management and support staff.
• Flexibility in scheduling and adapting to changing conditions.

Responsibilities

• Coach and develop the team to meet performance goals.
• Oversee daily operations and ensure adherence to policies and procedures.
• Maintain accurate reports and records (daily/weekly/monthly).
• Ensure on-time performance and high-quality customer service across shifts.

Skills

Organizational skills

Multi-tasking

Independent work

Conflict resolution

Flexibility

Education

Bachelor’s Degree in Aviation, Business, or related field

Tools

Microsoft Office Suite

Job description

Piedmont Airlines is seeking a Customer Service Supervisor to lead the team and oversee departmental operations, ensuring adherence to policies and delivering high-quality service. The role requires strong organizational skills and the ability to work with all levels of staff.

The position reports to the General Manager and offers opportunities to grow within a supportive aviation environment. Previous airline experience is valued, with a starting pay rate described below.