Airline Customer Service Supervisor — Lead & Grow

Piedmont Airlines; South Carolina; On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Family travel on American Airlines

Job summary

Piedmont Airlines is seeking a Customer Service Supervisor to manage the department's operations and drive service excellence. The role requires strong organizational skills, multitasking, and the ability to lead a diverse team across shifts.

Reporting to the General Manager, you will ensure on-time performance and top-tier customer service while coordinating with airline partners. The position offers growth opportunities within a supportive team and a benefits package.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work independently, set and meet deadlines.
• Ability to work with all levels of management and support staff.
• Able to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Experience with internal controls processes for accountable items.
• Ability to work a flexible schedule.

Responsibilities

• Coach and develop the team and provide career guidance.
• Manage department operations per policies and procedures.
• Prepare daily/weekly/monthly reports and drive performance.
• Ensure on-time performance and high-quality customer service.
• Supervise staff and adjust staffing to meet demands.
• Drive motorized equipment as required.

Skills

Organizational skills

Multitasking

Team leadership

Communication

Microsoft Office

Conflict resolution

Flexibility

Education

Bachelor’s Degree in Aviation/Business

Tools

QIK

Microsoft Office Suite

Job description

Piedmont Airlines is seeking a Customer Service Supervisor to manage the department's operations and drive service excellence. The role requires strong organizational skills, multitasking, and the ability to lead a diverse team across shifts.

Reporting to the General Manager, you will ensure on-time performance and top-tier customer service while coordinating with airline partners. The position offers growth opportunities within a supportive team and a benefits package.