Aviation Customer Service Leader

TWU-Center for Women Entrepreneurs; Piedmont (SD); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines'网络

Medical and dental available

Job summary

Piedmont Airlines is seeking a Customer Service Supervisor to lead the department's daily operations and coach the team for excellent customer service. You will ensure adherence to policies, manage staffing, and drive on-time performance in a dynamic airport environment.

The role requires strong organizational skills, ability to multi-task, and collaboration with management, with a focus on delivering superior service across the network.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Ability to work independently, set and meet deadlines.
• Ability to work well with all levels of management and support staff.
• Able to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Prior experience with internal controls processes for accountable items.
• Ability to work a flexible schedule.

Responsibilities

• Coach and provide career development to the team.
• Correct non-compliant behavior and impose disciplinary action as required.
• Understand the corporate culture, policies, and goals, and implement them into daily work routines.
• Manage the operational activities of the department in accordance with established policies and procedures.
• Supervise a staff of team members with varied duties.
• Administrative duties, including daily/weekly/monthly reports.
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems.
• Supervise, direct, and monitor personnel to ensure on-time performance and quality customer service.
• Drive motorized equipment.
• Provide support when employee absence affects the operation.

Skills

Organizational skills

Multi-tasking

Interdepartmental collaboration

Conflict defusion

MS Office

Internal controls

Flexible schedule

Education

Bachelor's degree in Aviation/Business or related field

Tools

Microsoft Office Suite

Job description

Piedmont Airlines is seeking a Customer Service Supervisor to lead the department's daily operations and coach the team for excellent customer service. You will ensure adherence to policies, manage staffing, and drive on-time performance in a dynamic airport environment.

The role requires strong organizational skills, ability to multi-task, and collaboration with management, with a focus on delivering superior service across the network.